Refunds & Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We do not issue refunds on seltzer bottles, and any unreturned or damaged bottles will be charged $15 per missing bottle and $125 per missing six-pack crate. 

Product Condition

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at orders@barrettscoffee.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at orders@barretscoffee.com.

 

Method of Payment for Returns & Refunds 
Returns and refunds once submitted and approved will be returned to the payment method used for the original purchase within 5-7 business days. 

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Charges 
Once a return is submitted and approved the return shipping amount will be covered in whole by the purchaser. We will not pay for additional return shipping charges unless deemed necessary by the company for defective or unusable products. 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.